Phase 3 Share your ideas! (Completed) March 19 - April 2

A Smart City includes Elderly and non-English speaking people.

Last Edited by Hung, Angie

Challenge Statement: Smart Cities are successful if they serve all citizens including elderly, those that can’t or don’t know how to use technology, and non-English speaking people.

 

Background:

I love Smart Cities, using technology, and social media to make my life better. But there are Calgarians and Canadians who can't. Example are the elderly and elderly with a language barrier. I EXPERIENCED this firsthand as a City employee: I was about to go into the Admin Building from 7th Avenue. An elderly man with a cane stepped off the C-Train, looked lost, and didn't know who to talk to. I smiled at him so that he knew he could engage me if he wanted, and turned out he didn't know where to go to renew his senior bus pass. He only spoke Cantonese and thankfully I can speak it basic. Although I had a meeting, I was able to use my cell phone and text my colleague that I would be late. I spent the next half hour walking with him to the 3rd floor Municipal Building, waited for him to renew his pass, then walked him back to the C-train station because he didn't know how to go back. I then waited with him to ensure he took the Blue Line (and not the Red Line) back home. I was fortunate that I could help. But it showed me that there is a need to identify and help these citizens. Use the Internet of Things, WiFi and other data and sensor access points, and create an automatic way to identify and help these citizens.

This submission addresses all the 4 C’s: Character, Competence, Collaboration, and Commitment. Character: Shows that Calgary cares about all its citizens. Competence: Ability to identify gap areas, develop options, and go forward with a working solution that addresses the gaps. Collaboration: Different Business Units at The City of Calgary will have to work together, including Information Technology and Calgary Neighborhoods. Commitment: Proves that Calgary doesn't just talk about Diversity & Inclusion, but walks towards a tangible and measurable end goal.

Why is this an ambitious idea?

According to The City of Calgary Seniors Population Profile published in 2016 using data from 2011, 10% of Calgarians are seniors, 41% of seniors are immigrants, and 25% of seniors live alone.

How do we measure the effectiveness of this idea?

Calgary will be on the forefront of senior care, very important in today’s world where Diversity & Inclusion emphasizes that Calgary and Canada should address everyone. Use the Seniors Population Profile to address exactly how many Calgarians will be helped by implementing technology to ensure that all citizens have a way to communicate when/where they need assistance, and know which Calgarians are available and able to assist.

How is this idea attainable through the use of technology or data?

Use Wi-Fi access points at places like City Hall and C-Train stations to automatically identify citizens who may need assistance (physical, senior). These citizens may, for example, push a button on their wrist or even speak to a wearable microphone in their own language to identify that they need help. Any citizens who are nearby and able to help will be notified via cell phone text or something similar. These citizens who help may have to pass a security screening or other training in order to show that they are able to help respective to the help needed. For example, having to have up-to-date first aid training to assist in related problems.
Use Internet of Things to identify door-to-door salesmen and thieves so that seniors know to not open their door. Example, use Smart Cities and WiFi cameras to identify people who are going door-to-door and inform seniors in their home to not open the door, because some seniors may believe that anybody who comes to their door is trustworthy.

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