Challenge Statement: Smart Cities are successful if they serve all citizens including elderly, those that can’t or don’t know how to use technology, and non-English speaking people.
I love Smart Cities, using technology, and social media to make my life better. But there are Calgarians and Canadians who can't. Example are the elderly and elderly with a language barrier. I EXPERIENCED this firsthand as a City employee: I was about to go into the Admin Building from 7th Avenue. An elderly man with a cane stepped off the C-Train, looked lost, and didn't know who to talk to. I smiled at him so that he knew he could engage me if he wanted, and turned out he didn't know where to go to renew his senior bus pass. He only spoke Cantonese and thankfully I can speak it basic. Although I had a meeting, I was able to use my cell phone and text my colleague that I would be late. I spent the next half hour walking with him to the 3rd floor Municipal Building, waited for him to renew his pass, then walked him back to the C-train station because he didn't know how to go back. I then waited with him to ensure he took the Blue Line (and not the Red Line) back home. I was fortunate that I could help. But it showed me that there is a need to identify and help these citizens. Use the Internet of Things, WiFi and other data and sensor access points, and create an automatic way to identify and help these citizens.
This submission addresses all the 4 C’s: Character, Competence, Collaboration, and Commitment. Character: Shows that Calgary cares about all its citizens. Competence: Ability to identify gap areas, develop options, and go forward with a working solution that addresses the gaps. Collaboration: Different Business Units at The City of Calgary will have to work together, including Information Technology and Calgary Neighborhoods. Commitment: Proves that Calgary doesn't just talk about Diversity & Inclusion, but walks towards a tangible and measurable end goal.