Phase 3 Share your ideas! (Completed) March 19 - April 2

LET'S MAKE CALGARY THE MOST CONNECTED CITY IN THE WORLD!

Calgary has an opportunity to be the first city in the world to introduce a new kind of infrastructure, one that could radically improve how citizens, government and business connect and coordinate services.

 

The new infrastructure is a digital communication network that provides a digital address to all buildings and lots. Similar to a social network each unique building and lot has a unique profile with only limited public information. Once you connect to the property via a relationship, you gain additional access to data and communication.

 

For example, if you could look up your home address and request to connect as "Owner" or "Occupant". Once you have verified (via one of the optional methods) you can now s​ee and manage all connected services to the property from the government and private providers.

 

What this does is give people the ability to use their real-world relationships to a property to gain digital communication and coordination permissions. Everything from being able to send a digital message to a neighbour based on their house number (you know their name but not their contact details), to coordinating services from insurance to lawn mowing. You could even be directly connected to all your different levels of government with real-time chat and so much more.

 

As a form of infrastructure, the city is responsible for controlling the addressing in the network to ensure homes are unique. They also dictate the formal connection types available to each property such as Owner, Occupant, Vendor, Government administration and so on.

 

The fact we can't do something as simple as sending a digital message to a physical address in 2018 is kind of crazy. Using this type of system enables a vast number of new possibilities while also having a lot of security and controls to protect privacy and avoid abuse of the system. For example, users control if they get unsolicited mail but could set options like only verified owners/occupants of properties in a defined distance can message them, or only government agencies.

 

This is one of those ideas where if you can see far enough out you see how it will be implemented everywhere in the world. Let's be the first city to do it! Let's understand the limitations and design for them but don't let them hold us back. Let's fight for the possibilities and make this happen!

Why is this an ambitious idea?

The more connected a community is:

a) the greater the variety of services
b) the lower the cost of services
c) the higher the quality of life

To date, modern infrastructure services aimed at connecting citizens have focused on physical things like roads, airports, electrical lines and so on. From time to time new technologies are invented, and a community must introduce new kinds of infrastructure to enable new types of services, just like we did with the introduction of electricity, telecommunications, and internet.

Building this infrastructure will enable new kinds of services while reducing the cost of delivery and management of existing of existing se​rvices. Like all good infrastructure, it opens endless new possibilities, some which are easy to see while others cannot be forecasted.

How do we measure the effectiveness of this idea?

Improved CITIZEN - CITIZEN Communication
- Address-based communication: (optional to block or restrict)
- Send a neighbour an invite to an event
- File a complaint directly to a neighbour (without disclosing your id, not a written message just a multi-select like mow-lawn, shovel snow etc.) If the issue is not resolved, then it can escalate to the city
- Share an emergency response data set with a neighbour. No one can the see details unless they open it and when they do you get a notification but now if something happens they have means to help meaningfully
- coordinate community initiatives, collect qualified feedback and votes etc

Improved CITIZEN - BUSINESS Communication
- Businesses can connect their service offerings to a property, and building occupants/owners can see them in an app store type interface. The service """"app store"""" simplifies finding and managing services for consumers
- Local business could be highlighted in the app store like service listings to help them grow
- Citizens can opt into promotional offerings from vendors which allows them to see specials and promotions
- Once you've added a service provider, you have a real-time chat and a full history of all orders, information and communications
- Business has improved visibility with simple tools to help customers consume their services which means lower costs and higher revenues
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Improved CITIZEN - GOVERNMENT Communication
- Government services and representatives can link to each property similar to the business services
- Once citizen or business connects to a property, they would instantly be connected to all their government representatives and could easily see/create events, chats, and so on
- Governments would now have a mechanism with the required level of security and authentication to enable a digital option for voters. Voting could start with use on small issues and overtime, as people become familiar and comfortable could be scaled up for every type of voting
- Census information could be easily collected as it could be part of a person's profile and an option is granted to use the data for Census. Census collectors could skip homes which use the digital option saving thousands of hours of labour
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Improved EMERGENCY SERVICES
- Each resident can create an emergency response data set which includes whatever data they deem important. This could range from relatives and their phone numbers to medications to pets to names, ages and bedroom locations of children. This data is cryptographically locked and is not visible until it is accessed. The creator gives emergency services a digital key if needed the department uses it to view the data. If this happens, the owner of the data gets a notification with details about who looks at it and when.
- Emergency service groups can also send out notifications to a geographic area and know that messages will also be delivered to people who may not currently be in the area. For instance, a fire is occurring, and emergency services can transmit a recorded call or text the """"Occupants"""" of neighbouring homes. If someone is across town, they still get the call because of their relationship to the property
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Improved BUSINESS - GOVERNMENT communication
- Getting a permit is often complex and costly as it requires research into who to even contact. By Government departments to connect their services to a property simplifies everything for them and business. Now a company will be able to select a property and instantly connect to all the right departments and people
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LET'S MAKE CALGARY THE MOST CONNECTED CITY IN THE WORLD!

These are only a few of the measurable outcomes. What is exciting is it all comes from connecting buildings and lots to a social network like structure, and using relationships between the property and people, government and business to simplify how we connect as a community.

This is the future. Let's take the lead and put our city on the world stage for technology innovation and rachet even higher on the quality of life rankings!

How is this idea attainable through the use of technology or data?

This application requires technology that has already been developed but not yet implemented for a city.

Ideally, data about buildings and lots would be connected directly i​n the network.

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Submission No. 160