For people that are unable to visit areas and venues within Calgary in person, create virtual reality tours of those areas.
List staff names and departments again. Many times our 311 calls goes into the virtual waste bin and we never get follow up calls or emails.
To encourage connections between people of different backgrounds. Gather people together. One person has flowers, they take the flowers to a stranger and ask them a question they've always wanted the answer to. The person answers the question and gets the flowers. And they repeat. (this idea is from my table at the civicinnovationyyc launch.