Making integration into Calgary easy by following due diligence, professional standards, approved processes and compliance in an transparent manor. Informational Asymmetry! The person paying for the service can't always take on the all of the risk from a lower position of power. A warranty of completing a transaction in good faith.
How do we improve quickly? We need to learn quickly. I proposes that the City challenge itsself to experiment in all areas of its services and operation. Create a method to track experiments, outcomes, and lessons learned. Perfection is not key, volume is key. If you miss 100% of the shots you don't make, make more shots at the basket.